Thank you for choosing to purchase our desk lamp products. We attach great importance to your shopping experience, so we provide the following return and exchange policies to ensure your rights:
return policy:
If you are not satisfied with the desk lamp you purchased, you can apply for a return within 30 days of receiving the product. To complete your return smoothly, please make sure:
The product is in original condition, including complete packaging, accessories, instructions and warranty card, etc.
The product is returned without any damage, wear or signs of use.
You provide original proof of purchase, such as a receipt or order number.
Please note that the following situations may affect your return application:
Custom or special order products are generally not accepted for return unless there is a manufacturing defect.
The return period for the product has exceeded 30 days.
The product does not meet any of the requirements in the return policy.
Refund processing:
Once we receive and review your returned product, we will process your refund as quickly as possible. Refunds will be issued in the same manner as when you originally paid and may take some time to appear on your account, depending on the payment institution’s processing time.
Exchange policy:
If the desk lamp product you receive has manufacturing defects or is damaged, you can apply for a replacement within 30 days of receiving the product. Before requesting an exchange, please make sure:
You provide a detailed description of the problem with your product and provide relevant photos or videos as evidence.
You provide original proof of purchase, such as a receipt or order number.
Once we confirm the problem with the product and within the return period, we will arrange an exchange for you. If the desired product is no longer available, we will provide a replacement product of a similar model or provide a refund.
Please note that if the problem with the product is due to improper use or accidental damage on your part, the return or exchange policy may not apply.
Below is our contact information and address:
Telephone:【Telephone】
e-mail:【Email】
domain name:【domain name】
company name:【Company name】
company address:【Company address】
If you need to return or exchange an item, or have any questions about the return or exchange policy, please contact our customer service team promptly. We will be happy to assist you and ensure your shopping experience is enjoyable and satisfying.